Terms and Conditions

Marshal Health: Terms of Use

This Agreement covers how you use and access services provided Marshal Health or its affiliates. Including River Health/Mountain Technologies (Provider) and our partner pharmacy Health Haven Rx Inc.

Registration & Security

In order to become a Marshal Health Patient, you will have to create an account on our website. Data provided during the sign-up process will be used by us to determine your eligibility for our service. You are responsible for protecting your username and password to ensure that no one gains access to your account. We are not responsible for any loss, used services or damage if you do not protect your account information. You should inform us immediately at provider@heymarshal.com if your account is used by a third party. You can only register to use Marshal Health if you are at least 18 years of age.

Service Fee

We aim to provide our services for free to you as our patient. However, your insurance may require us to receive a co-pay from. Our team will make the necessary arrangements to receive payment from you without delaying care. We may also need to receive payment for in-person lab, if not covered by our sponsors.

Refund Policy

We will provide a refund for any services not received or lab kit that has not been shipped. We are not legally allowed to provide refund or receive medications that have been dispensed. We will do our best to rectify any issues that may occur.

Healthcare Providers

We provide our services through a partnership with River Health and Health Haven Rx. We work with independent health care providers, clinics and urgent care centers to provide care to our patients. Our providers are independent and therefore they’re liable for the quality of care provided to you. Marshal Health ensures that all our providers are in good standing and serve our members to the best of their ability.


You reserve the right to discontinue our services at any time. Please reach out to us if you have any concerns at Provider@heymarshal.com

Telemedicine Consent

By using Marshall Health, you are agreeing to the telemedicine consent of River Health